Interactive Voice Response
Planet
Telecom’s IVR (Interactive Voice Response) solutions empower organizations with
the ability to interact with customers and callers more efficiently and cost-effectively
24 hours a day, 365 days a year. Leveraging on state-of-the art technology, Planet
Telecom’s outbound and inbound IVR applications ensure professional and interactive
communications with your callers expediting the speed with which calls are handled.
IVR turns a telephone into a tool that allows for database interaction, making it
ideal for applications that deal with account balance dissemination, bill payment,
customer feedback capture, call routing based on input criteria, emergency message
broadcasting and more. With a Planet Telecom IVR solution you will see a very quick
return on your investment (ROI) and a lower total cost of ownership (TCO).
Our development team is skilled at analyzing customer needs during the development
process; helping bring a flexible, dynamic, customized solution to the marketplace
in a short period of time. The solutions that we develop can be deployed in
a hardware-
based
format that connects directly with your current telephony network
or we can design a hosted solution where your application interfaces with our telephone
network and is accessed via a unique telephone number. Web browsers in both
formats provide an easy point of administration. Powerful diagnostic tool allow
you to review call flow and processing efficiency.
With Planet Telecom as
your IVR development partner, you can expect the following:
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A team of professionals dedicated to the success of your
endeavor
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Cutting edge technology allowing you to maximize the effectiveness
of your application
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24/7 support ensuring your solution is up and running
all of the time
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Over 50 years of development experience and thousands
of satisfied clients
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Highly skilled programmers that have the know-how to build
and deploy a robust and powerful application